Online Chat Mental Health Empower Your Team with ThoughtFull

Connect with a mental health professional in minutes through our asynchronous text-based coaching. Chat about your mental health anywhere, anytime — and respond at your own pace.

- Support for 28+ languages
- Certified privacy standards
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We’ve improved the employee wellbeing & mental health of leading organisations in 20+ countries

Trusted by leading organisations in 20+ countries

How ThoughtFull's text-based therapy works
Learn about how ThoughtFull helped 1,700 StarHub employees reduce stress, anxiety, and depression

End-to-end mental healthcare,
for both employee and employer

ThoughtFull’s comprehensive, scalable platform delivers end-to-end mental healthcare at all levels. We utilise proven, data-driven methods to improve engagement and employee productivity, creating a workspace that is healthier mentally and driven to succeed.
For employees
Personalised mental health care, anytime, anywhere. ThoughtFull provides end-to-end mental health support, offering preventive, ongoing, and crisis support to help employees navigate workplace challenges and thrive in a healthier, more supportive environment.
For employers
ThoughtFull equips employers with actionable insights through ThoughtFull Insights (TFI), enabling data-driven decisions. Recognise trends in your employees’ mental health conditions and take a proactive approach to creating mental health check programmes and initiatives.
ThoughtFull's mental health solutions offer 4X ROI
Talk to us, and get a free quote today

How we make a difference

First in Asia

ThoughtFull is the first digital mental health platform in Asia to offer clinically validated text-based coaching and the first to partner with insurers (such as AIA), making care more accessible to individuals and businesses.

Talk to an expert of your choice within minutes

Within minutes, we match you with a list of suitable mental health experts who understand your needs. Take your time to explore their profiles and choose the one that feels right for you.

Communicate at your own pace

At the core of our text-based coaching is asynchronous communication. Only start the conversation when you’re ready, and take your time in crafting responses for your online chats.

28+ languages

ThoughtFull’s asynchronous text-based coaching supports up to 28+ languages, including English, Bahasa Malaysia, Bahasa Indonesia, Mandarin Chinese, Cantonese, Tagalog, Japanese, Korean, and more!

Private and secure

Everything you discuss is strictly between you and your chosen mental health expert. ThoughtFull is ISO-27001:2022 certified, the international gold standard in information security.
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Hear From Our Partners:
Proven Impact in Implementing Corporate Mental Well-being Capabilities & Improving Employee Well-being

From personalised therapy sessions to self-guided tools, ThoughtFull provides a holistic approach to mental wellness, designed to meet your unique needs

Measurable results that boost productivity

ThoughtFull provides companies with a proven mental health platform that employees actually want to use, reducing stress, anxiety, and depression throughout the entire workforce. Real, positive changes from our case studies below:
69%

Total Utilisation
(vs. 3% Industry Rate)

Our Work with Focus Global
Up to 43%

Average reduction in stress, anxiety and depression levels

Case Study with AIA
5/5

Average user experience rating

Hear from Great Deals

Frequently asked questions

What is ThoughtFull's solution for employers?

ThoughtFull offers a comprehensive mental health solution designed to support both employees and organisations. It includes features like progress-tracking tools, asynchronous text-based coaching, and access to certified mental health professionals.

For employers, we also provide additional support — such as 24/7 support in the form of a crisis hotline for emergencies, a ThoughtFull Insights dashboard for real-time data, and tailored strategies to meet your organisation’s unique needs.

What is ThoughtFull’s Activation Programme?

ThoughtFull's Activation Programme brings mental health education to the workplace through engaging and educational events — both online and on-site. Whether it’s a virtual webinar, on-site workshop, or interactive booth, each programme is thoughtfully curated to engage your employees and drive meaningful conversations around mental wellbeing.

What client services do you offer as part of the Activation Programme?

As part of the Activation Programme, we provide more than just access to our ThoughtFull professionals through an app. We partner with your HR team to actively support employee wellbeing in various capacities:
- On-site or virtual launches and webinars on a wide range of mental health topics
- Critical incident and stress management
- On-site booths or counselling as needed
- 24/7 hotline for employees in crisis, providing immediate assistance when it's needed most.

Our goal is to create a comprehensive support system that promotes mental wellbeing and engagement across your organisation.

What reporting and analytics are available to employers through ThoughtFull Insights?

ThoughtFull Insights provides HR teams with actionable data to optimise the organisations' mental health programmes. Through our dashboard, you can monitor mental health outcomes such as decreases in anxiety, stress, and depression levels as well as employee engagement and behavioural trends.

By understanding the factors driving employee wellbeing, you can create tailored mental health programmes.

How is employee privacy and confidentiality ensured?

At ThoughtFull World, safeguarding your data and privacy is our top priority. We are proud to have achieved ISO-27001 certification, an internationally recognised standard for information security management.

To protect user accounts, our ThoughtFull app uses two-factor authentication, adding an extra layer of security. Users can also choose to remain anonymous by using a nickname within the app. All communication between users and mental health professionals is secured with banking-grade 256-bit encryption.

In the highly unlikely event of a data breach, our encrypted databases ensure that the data is rendered meaningless. Additionally, all connections between the app, website, and server are protected by SSL encryption, following best security practices.

Does ThoughtFull Professionals, TFPs have experience working with employees from diverse backgrounds?

Yes, our team is highly experienced in supporting employees from diverse backgrounds. We offer care in 28 languages and dialects across 70 locations worldwide, ensuring culturally relevant and accessible emotional support. With the largest exclusive network of mental health professionals in the region, ThoughtFull delivers localised care backed by global expertise, tailored to the unique needs of your workforce.

How are ThoughtFull Professionals (eg. coaches, counsellors, psychologists, psychiatrists) verified?

All our ThoughtFull Professionals (TFPs) undergo a rigorous vertification and onboarding process to ensure the highest standards of care.

 Firstly, each TFP must be a certified mental health professional, whether a counsellor, psychologist, or psychiatrist–with the required academic qualifications and practicum hours to obtain relevant credentials.

Secondly, we conduct due diligence to verify their identity, certifications, and licenses. Once verified, all TFPs undergo training to ensure proficiency in delivering high-quality digital coaching and therapy, tailored specifically to the unique requirements of digital mental health services in Asia.

Is text-based coaching an effective substitute for traditional face-to-face therapy?

Yes, we have conducted an efficacy study on text-based coaching and it shows improvement in symptoms of stress, anxiety and depression. In addition to this study, we've partnered with several private organisations to develop whitepapers like Project Cheria to demonstrate the benefits of using ThoughtFull’s platform. We are continuously trying to expand our research efforts.

While asynchronous text-based coaching have proven to be effective, we note that not all cases are suitable for online therapy and digital platforms. For these cases, our ThoughtFull Professionals do offer face-to-face therapy at our ThoughtFull center.

Strategic Mental Health Support for business success

Take your first step towards making a healthier workplace for everyone.