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Leading Employee Assistance Program (EAP) provider in Malaysia

Discover how our holistic approach to mental wellness support will deliver lasting change to your workforce by increasing productivity, work performance and job satisfaction.

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Trusted by leading insurers and organisations in AsiaClients

 

Employee Assistance Programs for Organisations

THW011-02-What is an EAP and how can it help your organisation?

 

What is an EAP and how can it help your organisation?

EAPs are employee benefit programs that support employees dealing with any personal or work-related challenges that could have a detrimental effect on their job performance and overall wellbeing. They involve providing employees with free and confidential support services, ranging from coaching and counselling to resources on mental wellness, to assist in managing these challenges. 

 

 

Why EAPs are Increasingly Important for Malaysian Organisations?

THW011-03-Why EAPs are Increasingly Important for Malaysian Organisations

It is clear from the data that employees are struggling with mental health and burnout1, and companies are suffering significant productivity and business costs attributable to these issues. A study on the economic cost of mental disorders in Malaysia by Dr Chua Sook Ning found that mental health conditions in the workplace cost the Malaysian economy an estimated RM14.46 billion in 2018.2 

Conversely, studies have shown that improving overall employee wellbeing results in increased productivity and fulfilment at work, enhanced job performance, and savings in healthcare costs.

THW011-04-Why EAPs are Increasingly Important for Malaysian Organisations (Asia Pacific)

This could explain why more companies in the Asia Pacific region are prioritising the wellbeing of their workforce and allocating more of their overall funding to employee wellness. According to Aon’s 2022-2023 Global Wellbeing Survey, employee wellbeing is now a significant concern among APAC employers – nearly 40% of respondents indicated that it is their top priority in the next five years. Investment in wellness has also increased by 27% since 2020. 

 

Benefits of our EAP Services

THW011-05- Enhanced Workplace Productivity and Employee Wellness

 

Enhanced Workplace Productivity and Employee Wellness

Counselling sessions with our licensed professionals can provide essential guidance and a safe space to individuals struggling with mental health, helping them to navigate any personal issues or work-related challenges, and improve employee engagement and productivity at work.

THW011-06- Reduced Absenteeism, Presenteeism and Healthcare Costs

 

Reduced Absenteeism, Presenteeism and Healthcare Costs

Putting in place workplace wellness support and crisis interventions that maintain strict confidentiality will equip employees to better manage their mental health challenges. This in turn reduces absenteeism, presenteeism and the need for sick leave and related healthcare costs. 

THW011-07- Early Identification and Prevention of Potential Problems

 

Early Identification and Prevention of Potential Problems

Our EAP services include access to analytics that can help employees anticipate and address potential sources of stress or anxiety before they surface and affect their productivity. Employees can also rely on our bite-sized coaching resources and tools to aid in self-regulation and stress management.

THW011-08- More Positive Workplace Culture and Reduced Turnover Rates

 

More Positive Workplace Culture and Reduced Turnover Rates

Investing in employee wellbeing can also help foster a more positive culture in your company. This will enhance collaboration, increase job satisfaction, and facilitate employee retention.  

 

What’s included in our Employee Assistance Program (EAP)

THW011-09- 247 wellness hotline THW011-10- Unlimited access to professional support via the ThoughtFullChat App THW011-11- Online and in-person counselling sessions with a highly curated network of certified professionals from diverse cultural backgrounds and specialisations THW011-12- Access to our proprietary analytics dashboard to measure, track and evaluate employees’ mood and wellness THW011-13- Daily resources on boosting mental and emotional wellness, including coaching exercises, lesson packs, assessments and more THW011-14- Webinars to equip businesses and teams on building a positive work environmen

 

  • 24/7 wellness hotline
  • Unlimited access to professional support via the ThoughtFullChat App
  • Online and in-person counselling sessions with a highly curated network of certified professionals from diverse cultural backgrounds and specialisations
  • Access to our proprietary analytics dashboard to measure, track and evaluate employees’ mood and wellness
  • Daily resources on boosting mental and emotional wellness, including coaching exercises, lesson packs, assessments and more
  • Webinars to equip businesses and teams on building a positive work environment

 

How much does an Employee Assistance Program typically cost?

THW011-15- How much does an Employee Assistance Program typically cost?

ThoughtFull’s EAPs are fully customisable and can be personalised according to your business needs and budget. We are committed to keeping our services affordable and our clients generally save up to 60% compared to conventional EAP providers. 

If you would like to find out how much our EAP service will cost for your company, please make an enquiry at the link below and one of our representatives will be in contact with you.

 

Why Choose ThoughtFull as Your EAP Provider?

THW011-18- Receive Support Anytime and Anywhere THW011-17- Holistic and Integrated Approach to Mental Health THW011-19- Proven Outcomes

 

Holistic and Integrated Approach to Mental Health

Employers looking to invest in employee wellness should prioritise integrated strategies over initiatives which are ad-hoc and may not align with the issues their employees face. Our EAP is designed to provide proactive, interventional support according to the varying levels of needs within the organisation – whether individuals require preventive care, curative care or crisis intervention. 

 

Receive Support Anytime and Anywhere

Employees can access our 24/7 wellness hotline, send unlimited texts to their dedicated mental health professional and receive coaching and advice conveniently via our ThoughtFullChat app. 

We also offer both online and on-site counselling services with our qualified professionals who have diverse areas of expertise and are well-equipped to offer support for various mental health issues. For more information on our certified mental health therapists in Malaysia, please see

 

Proven Outcomes

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Our EAP has been proven to be effective, with a utilisation rate of 43% across all our clients (vs. the 3% industry rate), as well as a 52% average reduction in stress, anxiety and depression levels amongst our clients’ employees. 

ThoughtFull is backed by leading companies who have trusted us with supporting their EAP initiatives. Read our case studies to find out more about how we have partnered with various companies in boosting employee wellness

ThoughtFull™ FAQs for Organizations

How can we measure the EAP’s effectiveness?

Our clients will receive reports on aggregated wellness outcomes as well as employee engagement and utilisation rates on a monthly basis. Our reports include:

THW011-21- Utilisation & engagement rates THW011-22- Top concerns reported by employees THW011-23- Emotional health insights

 

  • Utilisation & engagement rates
  • Top concerns reported by employees
  • Emotional health insights

This will help companies evaluate the effectiveness of the EAP and maximise ROI while protecting employees’ privacy and information.

Is an EAP program suitable for employees at the management level?

THW011-24- Is an EAP program suitable for employees at the management level?

Thoughtfull’s EAP provides personalised support to employees at any level. Our mental health professionals are certified counsellors, clinical psychologists and psychiatrists who are well-equipped to handle a variety of concerns and have undergone a rigorous selection process before being accepted onto our platform.

 

We also have training programs designed specifically to support managers and team leaders in cultivating a safe, supportive work environment.

Is a digital EAP better than having an in-house coach/therapist?

THW011-25- Is a digital EAP better than having an in-house coachtherapist?

ThoughtFull’s EAP framework is evidence-based and focuses on providing preventative-to-crisis wellness support. Our EAP offers services ranging from flexible, daily bite-sized coaching to 1-on-1 therapy and a 24/7 hotline for crisis management, and the digital format allows users to access mental health services anytime and anywhere. 

 

THW011-26- s a digital EAP better than having an in-house coachtherapist?

We also have certified coaches and therapists in 16+ locations that speak over 11 languages and dialects, covering over 30 different clinical specialities, making our digital EAP accessible to a greater number of users.

Which countries does ThoughtFull’s EAP cover?

THW011-27- 27 Which countries does ThoughtFull’s EAP cover?

We currently have certified mental health professionals in 16+ APAC countries, and are able to facilitate both online and in-person counselling sessions. Contact us for the most updated list of countries where our services are offered.

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